Verbraucherrecht

Verbraucherzentrale Essen klagt: „Kunden laufen gegen Wände“

Wer sich am Telefon beschweren will, hängt oft in der Warteschleife.

Wer sich am Telefon beschweren will, hängt oft in der Warteschleife.

Foto: Markus Scholz / dpa

Essen.  Ob Ärger mit dem Telefonanbieter oder dem Versorger: Betroffene kommen mit Beschwerden kaum mehr durch. Die Verbraucherzentrale vermutet Kalkül.

Briefe bleiben unbeantwortet. Kunden verbringen unendlich Zeit in der Warteschleife an der Hotline. Und wenn sie endlich einen Berater an der Strippe haben, dann wimmeln diese oft ab. Dieses Geschäftsgebaren von Unternehmen ist immer häufiger Alltag in den Beratungen der Verbraucherzentrale in Essen.

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20.400 Anfragen von Ratsuchenden zählte die Verbraucherzentrale in Essen

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Ärger mit Energieverträgen nimmt zu

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